By Chris Wells, Senior Director, Patient Concierge, at Illingworth Research Group, a Syneos Health™ company
More non-essential appointments are moving from virtual back to in-person visits at sites, bringing up new worries for clinical trial participants and resurrecting some old ones. Where site visits are essential, travel and logistics support can make a huge difference to ease the burden imposed on patients and families.
Getting patients and their caregivers to sites has been an ongoing challenge, but recent patient concierge technologies are on the market to help ease patient (and site) transportation burden. Travel and logistic support can make a huge difference, especially those traveling longer distances, traditionally marginalized or chronically ill.
By working with a patient concierge service to ensure logistics – from ground, air, and rail travel to short- or long-term housing accommodations and out-of-pocket expense reimbursement – are managed according to the visit schedule, pressure can also be relieved from site teams to ensure a smoother patient experience. As site administrators investigate the details of these services in order to identify the most effective transportation program to connect patients and sites, there are four critical questions to ask of any potential vendor:
Clinical trial patients and their families can often be faced with unique and often indication-specific transportation challenges that can be affected by the distance between home and site. At Illingworth Research Group, a Syneos Health™ company, we believe no person should have to forego healthcare – or basic social needs – because they cannot get there. Our mission is to help to ensure that every patient, especially those that are traditionally marginalized or chronically ill, can access the care and resources they need to ensure good health.
Having a travel vendor that understands and appreciates these niche requirements is key to removing patient burden, offering both compassion and a duty of care to those who need it.