
2026 - VOL. 2
From the SCRS Team
Technology keeps taking on more of the work in clinical trials, but it hasn’t taken accountability off the site’s plate. When a vendor handoff doesn’t actually transfer ownership, when AI gets treated as a strategy instead of a tool, or when training gets documented without making staff genuinely prepared, the gap doesn’t disappear. It lands back on coordinators, who absorb it through extra calls, extra follow-up, and extra risk to retention and data quality.
The fix isn’t less technology or fewer partners, it’s building real accountability and relationships into how those tools and processes are designed. A handoff only works if someone owns the issue until the participant has an answer. AI only delivers if it’s paired with the trust and judgment sites have already built with patients and providers. This issue looks at where that accountability holds and where it breaks down. Inside: why vendor handoffs so often boomerang back to sites as unfinished work, how independent sites can turn relationship-building into a real recruitment advantage, what SCRS West revealed about the growing gap between site workload and site capacity, why treating AI as a stand-alone fix undersells the people doing the work, and why a training model that produces attestations instead of preparedness is an operational risk sponsors can’t afford to ignore.
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Founded in 2012, SCRS is a global trade organization that unifies the voice of the clinical research site community to create greater site sustainability. Representing more than 11,000 sites in 50+ countries, SCRS membership provides sites with a community dedicated to advocacy, education, connectivity and mentorship. SCRS is an influential voice for sites and an active partner in industry-wide initiatives and dialogues focused on improving the clinical research enterprise. Our Voice. Our Community. Your Success.









