The Comfort Factor
Make your waiting area volunteer-friendly and welcoming. Be sure that the chairs and couches are comfortable, keep the area immaculately clean and have current reading material available. For more mature patients, have large-print publications available, and if you are seeing children, be sure there are safe, fun, clean toys and activities to help them pass the time. A television showing tv shows and movies also helps pass the time as volunteers are waiting. This can also be used to answer any questions patients might have about your company as they wait.